4. Operations & Exchange Readiness
This section specifies the operator-facing scope: the admin console, the exchange readiness centre and support infrastructure. Approval queues, campaign controls and listing preparation are handled by Aerion staff from one console, without developer involvement.
4.1 Admin console
The operator console delivered as part of the build. Each function below is available to Aerion staff at handover, subject to the role and permission model.
| Ref | Function | Detail |
|---|---|---|
| AD-01 | User & role management | Create and manage accounts, assign roles and permission levels, set per-role read and write access. |
| AD-02 | Investor approval statuses | Move investors through approval states; view the current status for every account. |
| AD-03 | Allocation review queue | Ordered queue of pending allocation records, with approve and reject actions. |
| AD-04 | Purchase-intent review queue | Ordered queue of pending purchase intents, with approve and reject actions. |
| AD-05 | Wallet & KYC status review | View the linked wallet address and the KYC status field on each account. |
| AD-06 | Campaign management | Create, edit, start and stop campaigns. |
| AD-07 | Bonus configuration | Configure the bonus values attached to each campaign. |
| AD-08 | Pool & site content | Manage pool and site content published to investors. |
| AD-09 | POMP status display | Manage the POMP status shown in the investor-facing views. |
| AD-10 | Service-credit management | Maintain service-credit records and their display. |
| AD-11 | Documents & FAQs | Publish and withdraw the approved document set and the FAQ entries. |
| AD-12 | AI knowledge-base management | Add or withdraw the approved sources the assistant may answer from (§3.2). |
| AD-13 | CRM export | Export CRM data from the console. |
| AD-14 | Analytics overview | Aggregate platform analytics for the operator team. |
| AD-15 | Audit log | Record of important admin actions. |
4.2 Exchange readiness centre
An internal surface holding the material exchanges request during listing discussions, plus the investor-facing output once a listing is live.
- 1Admin-side data room: token information page for listing partners, network and contract information, circulating supply and allocation references, and verified Base contract links to the block explorer.
- 2DEX and CEX market reference section, liquidity partner tracking, a status tracker for each listing application, an exchange contact list and document checklist, and market-data integration placeholders ready to connect to a feed.
- 3Investor-facing output: public exchange links displayed once a listing goes live, admin-managed listing updates published from the console, and liquidity and transfer notices shown in the user dashboard.
Not guaranteed — Outside this engagement
The following are excluded from this engagement and are not guaranteed by it:
- Exchange approval
- Listing acceptance
- Market-maker engagement
- Liquidity depth
- Token price
- Legal approval for any specific exchange
- Third-party fees
4.3 Support infrastructure
Support runs inside the platform on content Aerion approves. Third-party tooling depends on a provider decision made by Aerion during the build.
- 1Support & Documents view: approved FAQs editable from the admin console, the approved document set published to investors, a contact and request intake form routed to Aerion, and in-context user guidance within the platform flows.
- 2Third-party ticketing tool or live chat widget: integrated only if Aerion selects the provider during the build period.
- 3If no provider is selected in time, the in-platform intake form ships on its own.
Exclusion — Custom support platform